We wish you every purchase with a good experience with the right product. Even though if there is any manufacturing fault or if the delivered product is wrong we are offering an exchange or return facility.
Return, exchange, Refund, or Warranty won’t be applicable for the bellow conditions-
- Physical Damage or burn items
- All kinds of Digital products and software
- Clearance sell items
- If the intact seal is torn or damaged
- Undergarments items
- Any accessories or Charger or Adapter
- Any kinds of gift items which is not paid
- If the product has any scratches
- If the item is not in resellable conditions
- If the item does not include all the accessories, papers, and other things that were delivered
- If any 3rd party app or software or device is not compatible
If there is any issue, please let us know within 24 hours by email to [email protected]/ call us at+88 01307375451
You must need to return all the boxes, warranty cards, manuals, accessories, stickers, labels, gift items with the proper box and without putting any sticky tape on the product. You need to bring the item to our office or send it by courier to our office address and you need to pay the courier charge while sending the package to us.
After receiving the product we will check and let you know the status. If a refund is required it will be done within 48 hours of receiving the items.
If there is any fault of the product, we will bear the courier charge as inside Dhaka 60 Tk and outside Dhaka 100 Taka if there are any additional charges customer needs to bear that. If the product is OK but the customer still wants to return and get a refund in that case all the necessary Payment processing fees and delivery charges will be handled by the customer.
If the customer receives any discount or cashback or gift it should be taken back and refunded.